Refund and Returns Policy – Classic Bathrooms

‌Effective Date: October 12, 2026‌

Welcome to the official Refund and Returns Policy of Classic Bathrooms Limited, the operator of our e-commerce website accessible at www.classicbathroomsltd.com. As a dedicated bathroom essentials store that curates gentle, skin-safe, long-lasting and sleek modern bath accessories to turn your daily bathing routine into a small comforting ritual, we have designed this policy to be fair, clear, and fully aligned with protecting the shopping experience of every customer who purchases our products from toothbrush holders, towel hooks, filtered shower heads to curated soap dishes and other home bath essentials. This policy explicitly outlines all terms for eligible returns, mandatory product return requirements, processing timelines, and related rules, with the critical note that pure “refund only” requests without product return are not permitted under any circumstances, as we strictly adhere to the principle that all valid refund requests must be accompanied by the return of the originally delivered product.

Our full company contact information for all return and refund related inquiries is as follows:

Registered Company Name: Classic Bathrooms Limited
Business Address: Longmile Centre, Unit 1, 60A Longmile Road, Dublin 12, Dublin, Ireland
Contact Telephone: +353 1 408 9751
Official Support Email: [email protected]
Customers may reach out to our support team via any of the above channels to submit pre-return inquiries, check the status of your return application, or ask for clarifications on any term included in this policy.

1. Core Rule: No “Refund Only” Requests Are Accepted

Classic Bathrooms Limited strictly prohibits all refund-only requests where customers request a full or partial monetary refund without returning the physical product they received. Under no circumstances will we process any refund application before we have received, inspected, and confirmed the condition of the returned product at our designated return warehouse. We do not offer partial refunds for kept items, we do not provide full refunds for items that customers claim to have “discarded without prior notification”, and we will never approve a refund request that does not include the full return of the original product you purchased from our store. This rule applies to all product categories sold on our platform, from our Cute Cartoon Animal Toothbrush Holder For Kids, Filtered Handheld Shower Head With Mineral Stones to our Brushed Gold Luxury Wall Hook, and every other bath essential in our collection. All exceptions to this rule are explicitly forbidden, to ensure equal and fair treatment for every customer, and to maintain the transparent, trustworthy service standards we have built our brand on.

2. Eligibility for Return Applications

To submit a valid return request that complies with our policy, your application must meet all of the following eligibility requirements:

Your return request must be submitted within 30 calendar days from the date you successfully received your ordered product. Any application submitted after this 30-day window will not be approved, unless the product has a confirmed manufacturing defect that cannot be identified during normal unboxing inspection.
The product you intend to return must be in unused, unwashed, undamaged resalable condition, with all original factory packaging, user manuals, accessories, and free promotional gifts that came with your original order fully intact and attached. Products that show obvious signs of installation, daily wear, scratch damage, or stains caused by improper use will not be eligible for return.
You must provide the original order number, the order confirmation email you received after checkout, and a few clear photos of the product and its original packaging when you submit your return application, to help our support team verify your purchase information efficiently.
Custom-made, personalized engraved products, and clearance final sale items marked as non-returnable on the product detail page are not eligible for return, unless the delivered items have confirmed manufacturing quality defects.

3. Step-by-Step Return Process

All customers must follow the full standard return process below to complete their application:

First, contact our support team via email to [email protected] within the eligible return window, provide your order number and explain the reason for your return request. Our team will review your application within 2 business days, and send you an official pre-approval confirmation along with our designated local return warehouse address.
Pack the product you are returning securely with all original packaging and accessories included, to avoid transit damage during the shipping process. You will be responsible for covering the cost of return shipping, unless the return is caused by our confirmed error, such as us shipping the wrong product, or delivering a product that has verified manufacturing defects.
Send the parcel using a trackable courier service, share the return tracking number with our support team after you drop off the parcel, and keep the shipping receipt for your own reference until the return process is fully completed.
Once our warehouse team receives your returned parcel, they will carry out a full, detailed quality inspection within 3 business days. We will confirm that the product meets all return eligibility requirements, and then proceed to the subsequent processing steps. We will never initiate any refund process before completing this on-site product inspection.

4. Post-Return Processing Terms

After your returned product passes our warehouse inspection, you are eligible to select one of the two following processing options, no standalone pure refund without return is provided separately:

‌Option 1: Exchange for a new identical or different product‌: We will ship your requested replacement product to you immediately, and cover the cost of standard shipping for the new replacement order. If the new product you select has a higher price than the original item you returned, you will only need to pay the price difference, no extra service fees will be charged.
‌Option 2: Full store credit equal to the full value of your original order‌: This store credit has no expiration date, and can be used to purchase any product available on our www.classicbathroomsltd.com store, from new cozy bath picks to best bath sellers in our collection.
Once your selected processing option is completed, our support team will send you a confirmation email to notify you that the entire return process has been finalized.

5. Exceptions for Damaged or Wrong Deliveries

If you receive a product that arrives with obvious transit damage, or we accidentally ship an incorrect item that does not match the product you ordered, we will still require you to return the original damaged or wrong product first, but we will fully cover all the return shipping costs. After we receive the returned item and complete the inspection, we will arrange to ship the correct intact product to you as fast as possible, at no extra cost to you. We will not process any replacement or compensation for damaged/wrong delivery cases if you do not return the original delivered product.

6. Contact for Inquiries

If you have any questions about this Refund and Returns Policy, or need assistance for your return application, you can contact our support team at any time via telephone +353 1 408 9751 or email [email protected]. Our team will reply to your inquiry and provide professional guidance within 2 business days, to make sure your after-sales experience stays consistent with the warm, reliable service standard Classic Bathrooms Limited is committed to delivering for every customer.